Stakeholder Engagement

Shareholders

Employees

Customers

Community

Suppliers

The Company's Group places great importance on all stakeholders by maintaining open communication channels and actively listening to their perspectives. The Company incorporates stakeholders' expectations and feedback into its business development strategies to enhance operational efficiency and sustainable growth.

Internal stakeholders

Stakeholders’ expectations

Strong operational performance and continuous growth
Transparent information disclosure
Good corporate governance
Effective risk management

Responses to stakeholderexpectations

Protecting shareholder interests
Ensuring transparency in relevant disclosures
Implementing effective corporate governance practices
Promoting responsible investment decisions

Channels for engagementand communication

Online Communication
Annual General Meeting (AGM)

Stakeholders’ expectations

Fair and equal treatment in the workplace
Competitive and appropriate compensation and benefits
Compliance with labor laws and fair policies
Workplace Safety
A safe and secure working environment (Work-life Balance)

Responses to stakeholderexpectations

Ensuring Fair and Equitable Treatment: The Company's Group is committe d to treating employees fairly and equitably, ensuring that all personnel receive appropriate attention and support in the workplace.
Fair Employment and Compensation Structure: The Company's Group implements a fair and transparent recruitment process with equitable employment conditions. Compensation and benefits are determined based on the specific job role, prevailing economic conditions, and market wage rates to ensure competitiveness and fairness.
Comprehensive Employee Benefits Package: The Company's Group provides statutory employee benefits such as social security and contributions to provident funds. Additional welfare programs are also offered to enhance employee well-being, including medical allowances for parents, dental and vision care, maternity gifts, and comprehensive health insurance, all designed to ensure inclusivity and fairness across different employee levels.
Performance-Based Sales Incentives: The Company's Group has established a performance-based compensation system, including sales incentives and motivational bonuses, to reward employees who meet or exceed the set business targets.
Continuous Learning and Development: The Company's Group encourages lifelong learning and skills enhancement by providing regular training programs. Employees are given opportunities to develop additional competencies that will strengthen their professional expertise.
Occupational Health and Safety Standards: The Company's Group upholds rigorous workplace safety, occupational health, and environmental standards to ensure a secure and conducive work environment for all employees.
Employee Recognition Programs: The Company's Group fosters a culture of appreciation by recognizing and rewarding top-performing employees. Monthly incentive programs are in place for employees who achieve the highest sales or profitability contributions.
Employee Engagement and Team-Building Activities: To strengthen workplace relationships, the Company's Group organizes various team-building activities such as corporate sports events, Staff Parties, and Sales Conferences, fostering camaraderie and organizational unity.

Channels for engagementand communication

Online Communication
Others
Grievance and whistleblowing channels

External stakeholders

Stakeholders’ expectations

High-quality products and services
Reliable customer service and after-sales support

Responses to stakeholderexpectations

Maintain and continuously improve product and service quality
Provide high-standard services
Ensure convenient and efficient customer service
Respond promptly to customer feedback
Strengthening customer relationship management

Channels for engagementand communication

Online Communication
Others
Sales and service centers

Stakeholders’ expectations

Minimizing negative environmental and social impacts
Support for community well-being and contribution to environmental and social development

Responses to stakeholderexpectations

Implement community assistance programs (CSR Projects), such as donating essential items to support educational institutions and providing aid to nearby communities, as well as conducting quarterly blood donation drives
Encourage employees at all levels to be environmentally conscious and respectful of nature through various initiatives, such as donating plastic bottles for recycling into monk robes and the Old Calendar Notebook Project.

Channels for engagementand communication

Social Event
Online Communication

Stakeholders’ expectations

Fair and ethical business transactions
Transparent and efficient payment processes
Commitment to sustainable and environmentally friendly operations

Responses to stakeholderexpectations

Maintain fair and ethical procurement practices
Ensure timely and transparent payments
Implement clear procurement processes
Collaborate on sustainable business practices

Channels for engagementand communication

Online Communication
External Meeting